Adobe Lightroom iOS update deleted photos permanently, users enraged - Android

The incident happened after the Adobe Lightroom 5.4 update rolled out earlier this week. User Mohamad Alif Eqnur posted on the Photoshop feedback forums saying that he updated the iOS editing app and lost all his presets and pictures along the process.

Screeb grab | Photoshop Feedback Forum

A couple of users replied saying that they have experienced the same issue. One user, Karen Floyd, expressed her dismay as the bug deleted all of her preset and most of her 8,000+ photos.

Rikk Flohr, a representative from Adobe, responded to the thread acknowledging the issue and said that they’ve applied a patch on the 5.4.1 update. Meanwhile, users of the Android, macOS, and Windows apps were never affected.

Screeb grab | Photoshop Feedback Forum

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However, it appears that the files from the affected iOS users have been deleted permanently. Adobe didn’t state the exact number of affected users, but it did reveal that the bug affected Lightroom Mobile users who didn’t have Adobe Cloud subscription.

Moreover, those who have the subscription have also lost the files that were not yet synced to the cloud. Adobe recommends users to check their iPhone or iPad backups to see if the locally-saved photos can still be retrieved.

This article, Adobe Lightroom iOS update deleted photos permanently, users enraged, was originally published at NoypiGeeks | Philippines Technology News, Reviews and How to's.